Overview
ACAP Arch Printing offers 30 days of refunds, exchange, and return policy on any stock other than non-custom products after the transportation date. The customers have to pay the charges for the shipping and return trade-offs. If the inventory is unopened, unused, and still in its new packaging, it can be returned and exchanged. Customers should note that we do not send extra boxes for the repackaging of the products while sending them back to us. We are not responsible for the customer’s mistakes while making their online orders, and we do not cater to the order requests after 30 days of the shipment date.
In order to trade-off or return any products, read the following policies. If your requirements and necessities are up to the mark, you can contact our customer service department and get your Return Merchandise Authorization (RMA) number. The RMA Return Merchandise Authorization (RMA) number should be placed outside the returning packages. Moreover, the original or photocopy of the receipt and packaging slip should also include return packaging. We will not cater to return packages without the Return Merchandise Authorization (RMA) number. Trade-offs and returns should ensure that the inventory purchased from the custom arch with the logo within 30 days after the shipment date. We will replace or repair the package, then dispatch it to the customers, and customers have to pay the shipment and returning charges. Costs will be upon the customers.
Returns or Exchanges
In order to meet all the return requirements, the stock should be unused, new, in good condition with the warranty manuals and accessories, including the packaging as well. The consumer is accountable for the return shipping charges. The returned products should be purchased from ACAP Arch Printing from the first 30 days of the first shipment date. We recommend that return stock should use tracking abilities for ease and convenience. We need 6-7 business days to proceed with the return stocks upon the receipt or slip.
Moreover, we need to review all the return packages by our customer care service department before any refunds or credits are printed. If the customer care services do not pass the inventory, it will be shipped back to the customer without issuing credit with the delivery cost. Whereas, if the inventory stock is passed, it will be shipped to the customer, and we will also pay back the customer at the buy cost of the merchandise. Additionally, if the customer meets all the return terms and conditions, the credit will be left on the customer for their future purchases.
Refunds
If a product is non-custom, unopened, non-printed, like new, it might be returned within the first 30 days of shipment for a refund. It will consist of 15% of the restocking fee, and it will have less invoice shipping cost as well. The RMA number should be correct, and our customer service division will organize it.
If the product is harmed, damaged, missing, or not in good condition, it will not be returned, refunded, or traded off. The customer is responsible for the shipment cost. In addition, we do not accept returns of custom printed packages, and we provide evidence to the customers before the approval and shipment. Moreover, when the art craft is approved, it will not accept the refund, return and exchange policy.
We will investigate a return package within 3 to 5 working days and issue the refunding invoice and credit. It includes the lower invoice shipment cost and has a 15% restocking fee to the credit card against the purchase of the product or a credit for the customer’s record.
Lost or Damaged Parts
It is mandatory to check and examine the package instantly whenever you receive it, and you should claim immediately for any damaged parts or any loss. The customers should tell them regarding the loss and damaged part of the inventory within 72 hours after receiving the package.
Contact our customer support care for more information and inquiries about the damage and loss. For more details, please visit our website or leave us a message.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
